Refund Policy

Last Updated: April 4, 2026

1. Overview

RenoVault is committed to delivering high-quality, qualified customer inquiries to our clients. This Refund Policy outlines the conditions under which refunds or credits may be issued.

2. Eligible for Refund or Credit

You may request a credit for a lead if:

  • The lead contains an invalid or disconnected phone number
  • The lead is a duplicate of a previously delivered lead
  • The homeowner is located outside your designated service area
  • The lead was clearly spam or bot-generated

3. Not Eligible for Refund

The following do not qualify for a refund:

  • The homeowner did not answer or return your call
  • The homeowner decided not to proceed with the service
  • The homeowner chose a different provider
  • You were unable to reach the homeowner after multiple attempts
  • The lead did not convert to a paying customer
  • You failed to contact the lead within 24 hours of delivery

4. How to Request a Refund

  • Contact us at support@renovault.co within 7 days of lead delivery
  • Include the lead details and reason for the refund request
  • We will review and respond within 3 business days
  • Approved refunds will be issued as a credit toward future leads, or as a refund to your original payment method

5. Chargeback Policy

We strongly encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or credit card company. Filing a chargeback without first contacting us may result in suspension of your account. We are committed to resolving any issues promptly.

6. Contact

RenoVault
Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Email: support@renovault.co
Website: https://renovault.co